We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our return and refund policy is here to help.
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Eligibility - Items must be unused, in the same condition that you received them, and in the original packaging and returns must be initiated within 30 days of delivery.
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Process - Contact our customer service team at yapokph@gmail.com to initiate a return. Please provide your order number, reason for return, and any relevant photos if the item is defective or damaged. Then once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back and it will take about 2-3 business days to email you so please keep your lines open.
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Shipping - You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once our logistic team received and approved the item it will automatically process the refund and it will take about 5-7 business days to reflect on your bank account just to be clear it depends also on your bank provider.
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Late or Missing Refunds - If you haven’t received a refund yet, first check your bank account again. Then contact your bank account provider, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at yapokph@gmail.com.
For more information about our return and refund policy, or if you have any questions, please contact us at:
Customer Service Email address: yapokph@gmail.com
Phone no: +63 951 419 1465
Business Address: Col.E.L.De Leon St, Parañaque, Philippines
Thank you for shopping with us. We appreciate your order and aim to provide the best quality and service possible.
